Clear terms for using the platform and connected services.

Agreement and scope

By using WESSAAL, creating an account or subscribing to a service, the user or organization representative confirms authority to accept these terms. A separate written agreement with WESSAAL controls the matters it specifically covers.

Accounts and permissions

• Provide accurate and current account and subscription information.
• Protect login credentials and avoid sharing access in a way that creates security risk.
• Manage user permissions and remove access when a person is no longer authorized.
• Notify WESSAAL promptly if unauthorized access is suspected.

Acceptable use

WESSAAL must be used lawfully and in a manner that respects third-party rights and connected-channel rules. The service may not be used for unlawful or fraudulent content, bypassing restrictions, attacking systems or harming infrastructure or other users.

• Customers are responsible for the legal basis and permissions needed to communicate with audiences and employees.
• External channels such as WhatsApp are also subject to the provider's policies and terms.
• We may restrict activity that creates a clear legal or security risk to the service or others.

Services and add-ons

WESSAAL may include official communication, chatbot and automation, Smart Attendance, integrations, reporting and other services shown in the catalog. Some features require configuration, activation or connection to a third-party service.

The features and limits for each plan are the ones shown in the plans page, applicable agreement or approved subscription configuration at the time of purchase.

Subscriptions and billing

Fees, billing period, taxes and discounts, if applicable, are shown before purchase or in the invoice or agreement. Provider or external-channel fees may be separate from the WESSAAL subscription unless expressly stated as included.

Cancellations, upgrades, downgrades and refunds are subject to the terms shown for the transaction and applicable legal requirements.

Customer content and intellectual property

Customers retain their rights in content and data they upload or create through the service and grant WESSAAL the permission needed to process it to provide, protect and support the service.

WESSAAL retains rights in its software, design, trademarks and proprietary materials. These terms do not grant rights to copy, resell or reverse engineer the service except where law expressly permits.

Availability and changes

We work to provide a stable and secure service, but maintenance, incidents or third-party provider changes may occur. WESSAAL may improve or modify functionality subject to existing contractual commitments and appropriate notice for material changes to paid services.

Suspension and termination

Access may be suspended or restricted for non-payment, misuse, security risk, binding legal request or material breach. Customers may end use under the applicable subscription or agreement, while provisions that by their nature survive termination remain effective.

Liability and governing law

To the extent permitted by law, WESSAAL is not responsible for indirect losses or failures of third-party services outside its control. Any specific liability limits in a written customer agreement prevail over this text.

These terms are interpreted under the applicable laws of the Kingdom of Saudi Arabia unless an effective written agreement provides otherwise. Contract questions can be sent to info@wessaal.com.